Frequently asked questions
Will this work with my home WiFi network?
TankMate is compatible with most 2.4Ghz WiFi networks, with WPA/WPA2 security (or unsecured), with a single router and standard settings. The more your network diverges from the norm, the greater the chance you might encounter issues.
How close does my tank need to be to the WiFi router?
This depends on the layout and construction of your house, and the strength of the actual WiFi signal. As long as you can see some WiFi signal at your tank, you will most likely be able to connect.
Can I check if my WiFi signal is OK prior to purchasing?
This is a good idea. In most cases, a signal strength of 1-2 bars on your mobile phone (at the tank) would indicate a sufficient signal quality.
I have no WiFi near the tank. Do you have another solution available?
An outdoor repeater can be used to reach tanks up to 500m away. Contact us for details.
Can I install this myself?
How is the tank unit installed?
In most cases, a 25mm hole is drilled into the tank roof or lid. The sensor and cable are lowered into the tank (and sit on the bottom), and the sender unit is fixed on top of the tank, covering the hole. See installation page.
My tank is located under a driveway. Can this still work?
Not easily. The sender unit cannot be located inside the tank, as the WiFi signal will not carry through the concrete (or steel lid).
How often does the unit publish data to the web / mobile apps?
The unit will send an updated reading every 12 hours.
What if my WiFi is turned off?
The sender unit will attempt to connect for up to 60 seconds. If no connection is established, the unit will go back to sleep until the next scheduled reading. No data will be recorded.
Do I need to have a paid subscription to use the mobile apps?
No. The mobile apps have two tiers: Standard (free) and Premium (paid).
Is the lithium battery on v2 WiFi units rechargeable?
No. It is a primary lithium battery (non-rechargeable).
I have had my TankMate for less than 1 year. Why can I not acess my water usage info without subscribing?
Subscriptions were only activated as an in app purchase in November 2019. Your 12 months free access to premium features will start from the date you subscribe in the app. You will not be charged until the next billing cycle begins in 12 months time.
Can I monitor two tanks with one sensor unit?
Yes you can. If you have multiple tanks that are connected so that they maintain the same water level, you will only need one sensor unit. You can then configure the app settings to allow for multiple connected tanks. This will adjust the water volume calculations accordingly.
What maintenance is required?
Very little. The battery life of our v2 units is approximately 3 years. It is recommended to clean the sensor probe annually, by rinsing out any silt that has built up from the tank floor.